CRM Consultancy Services Available
- Review your current operations
- Help define the implementation obejctives and goals
- Review the data architecture
- Define the groups, roles and data security model
- Customise Sales Orders, Invoices, Pro-Proma, Commercial Invoices, Purchase Orders, Shipping Notice, Delivery Notes etc
- Customise Product database and import data
- Integration to Quickbooks if required
Stop thinking about software & infrastructure and start working on your Business ROI
While determining ROI is a tactical exercise, CRM is often implemented for strategic rather than tactical reasons. Some of CRM's key benefits, including improved decision-making, are hard to quanitfy. CRM affects both revenues (improved sales) and costs (more efficient customer-facing processes).
Among the typical costs: software licenses, hardware such as servers, back-office integration, system configuration/customization, training, ongoing maintenance, telecommunications charges and hardware and software upgrades. With Zoho CRM and SaaS most of these costs are removed.
And the piece de resistance, items to consider when calculating ROI:
- sales (overall increases, enhanced closure rates, growth in reveue per sale);
- cross-selling (number of products sold across product lines per customer);
- customer retention (reduction in customer losses and/or increase in re-order percentages);
- decreased cost of sales (added productivity, reduced proposal generation time);
- decreased cost of customer retention and service (fewer customer-service representatives required, lower telecommunications costs, fewer penalties associated with invoice inaccuracies)